I’ve purchased a package but my downloadable products do not appear in my account. Why is that?

Download links are generated in the My Account section once the order is complete and we have received a successful payment notification from PayPal.

While PayPal usually issues this payment notification instantly, sometimes it may take a few moment for it to arrive.

If your download doesn’t appear immediately after your payment please allow a few moments for the payment notification from PayPal to arrive.

If you need any assistance, please create a support ticket.

Still need help?

Got any questions or need help with something? Feel free to write to us, our support team will be happy to assist you.

Our working times are from Monday – Friday, 09:00 – 19:00 GMT/UTC + 02:00.

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