Common questions related to website

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How can I update my payment details?

Please follow these steps to update your payment information:Login into your account with your email address and password. If you can't remember your password you can recover it here. Once logged in go to Subscriptions page and select View next to your subscription. Under Actions please ...

I have a pre-sales question. Can I contact you?

Of course!We will be more than glad to hear from you.

What payment methods do you accept?

We accept both credit cards and PayPal secure payment system.

I subscribed for the newsletter to get free LUTs but never received a download link. What should I do?

Introduction Registration for our newsletter is a 2-step process.Registration Confirming your registrationConfirming registration To comply with best anti-spam practices we must ask our users to confirm their registration after completing the registration form.After completing the...

I’ve purchased a package but my downloadable products do not appear in my account. Why is that?

Download links are generated in the My Account section once the order is complete and we have received a successful payment notification from PayPal.While PayPal usually issues this payment notification instantly, sometimes it may take a few moment for it to arrive.If your download doesn't a...

Do you offer refunds?

Due to the nature of our product, we cannot offer refunds. All sales are final.
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