Common questions related to license

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How can I upgrade my package?

Please follow these steps to upgrade your package:Login into your account with your email address and password. If you can’t remember your password you can recover it here. Once logged in go to Subscriptions page and select View next to your subscription. Under Product please click the U...

I’ve purchased a package. Can I upgrade?

Yes. Please see this document for instructions on how to upgrade your package.

How do I know when there is an update for my package?

We'll let you know there's an update via email. You'll then be able to download the updated LUTs from your account.In order to download the updates you must be logged in at our site and have valid license.

Can I purchase several packages at the same time?

It is possible to purchase several licenses for one package in a single transaction but it's not possible to purchase different packages in that one transaction. To purchase different packages, you will need to separate them into different transactions.For example, if you wish to purchase two li...

My package offers support and updates for one year. What happens after that?

Since we constantly update and improve our 3D LUTs based on feedback we receive from photographers and filmmakers just like you, after 1 year, your license will renew automatically in order to continue receiving updates and support for the low price of $19.90 a year. You may cancel your license at a...

Does work on a subscription basis?

The purchase of your 3D LUTs package is not a subscription but a single purchase. You may use the product for as long as you wish.However, the included support and updates period IS a subscription service. When you purchase one of packages, you get FREE updates and support for the firs...

I cancelled my license but I changed my mind and would like to continue receiving updates and support. What should I do?

Once cancelled a license cannot be renewed. You should purchase a new license.

What kind of support do you offer?

Our most important mission is to make sure you get the most out of This means we’re here for you to make sure functions properly and that you’re able to use it easily in your software.However, our support is not limited to technical aspects. We’ll be glad to take a look at y...

What if I don’t want a subscription?

Your subscription can be cancelled at anytime after purchase. Once cancelled, your license will not renew automatically and will expire on the expiration date. Once expired, you will no longer receive updates for the 3D LUTs in your package or have access to support. You may manually renew your lice...

I’ve purchased a package. Can I downgrade?

Unfortunately no.Due to the nature of our product, we cannot offer you a downgrade for your package.
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